Pinnacle Rehab and Performance is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the guidelines set forth by the Australian Health Practitioner Regulation Agency (AHPRA).

What is Personal Information and why do we collect it?

When you register as a patient at Pinnacle Rehab and Performance, you provide consent for our staff to access and use your personal information so we can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We may collect personal information from you, including but not limited to:

• Name

• Date of birth

• Address

• Contact information (phone number, email)

• Medical history

• Health insurance details

• Payment information

We collect personal information when you make an appointment, visit our clinic, or interact with us in any way. We may also collect information from third parties with your consent.

Use of Personal Information

Your personal information may be used for the following purposes:

• To provide you with health care services

• To communicate with you regarding your appointments

• To manage your medical records

• To process payments

• To inform you about our services and promotions

• To comply with legal obligations

We may disclose your personal information to:

• Other health care providers involved in your care

• Health insurance companies for billing purposes

• Regulatory bodies as required by law

• Our service providers, including IT and administrative support, who assist us in running our clinic

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We maintain physical, electronic, and procedural safeguards in accordance with industry standards. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe that the information is inaccurate, out of date, incomplete, or misleading. To request access or correction, please contact us using the contact details below.

Cookies and Online Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us improve our services. You can choose to accept or decline cookies; however, this may prevent you from taking full advantage of our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us.